Terms of Service

Last updated: August 31, 2025

1. Introduction

Welcome to Comb ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website (trycomb.com) and services. By accessing or using our platform, you agree to be bound by these Terms.

2. Acceptance of Terms

By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

3. Service Description

Comb provides a B2B data enrichment platform that allows users to access contact information and company data for legitimate business purposes. Our services include but are not limited to:

  • Access to startup and company contact databases
  • Email address and contact information lookup
  • Company filtering and search capabilities
  • Data export functionality

4. User Responsibilities and Outreach Compliance

4.1 User Responsibility for Outreach

You are solely responsible for all outreach activities conducted using data obtained from our platform.

This includes but is not limited to:

  • Ensuring compliance with all applicable laws and regulations
  • Obtaining proper consent when required
  • Following email marketing best practices
  • Respecting opt-out requests and unsubscribe preferences
  • Maintaining professional and ethical communication standards

4.2 Prohibited Activities

You expressly agree NOT to use our services for:

  • Spam: Sending unsolicited bulk emails or messages
  • Cold outreach without legitimate business purpose
  • Harassment: Repeatedly contacting individuals who have requested no contact
  • Deceptive practices: Misrepresenting your identity or purpose
  • Violation of CAN-SPAM Act, GDPR, or other applicable regulations
  • Selling or redistributing contact data to third parties
  • Using data for illegal or unethical purposes

4.3 Legal Compliance Requirements

When conducting outreach using our data, you must:

  • Comply with the CAN-SPAM Act (US), GDPR (EU), CASL (Canada), and all applicable laws
  • Include clear sender identification in all communications
  • Provide easy unsubscribe mechanisms
  • Honor opt-out requests within legally required timeframes
  • Maintain records of consent where applicable
  • Respect data protection and privacy rights

5. Account Terms

5.1 Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 18 years old to use our services
  • One person or entity may not maintain more than one account

5.2 Account Termination

We reserve the right to suspend or terminate your account immediately if you violate these Terms, particularly regarding spam, harassment, or misuse of contact data.

6. Data Usage and Limitations

6.1 Permitted Use

Our data may only be used for:

  • Legitimate business development and sales activities
  • Research and market analysis for your own business
  • Professional networking with appropriate consent
  • Recruitment activities following applicable employment laws

6.2 Information Quality

We provide business intelligence and contact information sourced from publicly available sources and third-party providers. Our platform aggregates and organizes this information to assist with legitimate business development activities. As with any business intelligence service, we recommend following standard professional practices when conducting outreach.

7. Enforcement and Penalties

7.1 Violations

Violations of these Terms, particularly regarding spam or misuse of data, may result in:

  • Immediate account suspension or termination
  • Forfeiture of any prepaid fees
  • Legal action to recover damages
  • Reporting to relevant authorities

You agree to indemnify Comb against any claims, damages, or legal costs arising from your misuse of our services or data.

8. Limitation of Liability

Comb provides data and services "as is" without warranties. We are not liable for how you use the data or any consequences of your outreach activities. You assume full responsibility for compliance with all applicable laws and regulations.

9. Payment Terms

  • All fees are due in advance and are non-refundable except as required by law
  • We use Stripe for payment processing
  • Prices may change with 30 days notice
  • Failure to pay may result in service suspension

10. Changes to Terms

We may update these Terms from time to time. We will notify users of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of the State of Delaware and the United States. Any disputes will be resolved in the courts of Delaware or the appropriate federal courts.

Contact Us

For questions about these Terms of Service or to report violations:

Email: [email protected]

Address: 10685b Hazelhurst Drive, Houston, TX, 77043

Important: By using Comb's services, you acknowledge that you understand your legal responsibilities regarding data usage and email outreach. Violation of spam laws or misuse of our data may result in significant legal and financial consequences for which you are solely responsible.