Privacy Policy
Last updated: August 31, 2025
1. Introduction
Welcome to Comb ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website (trycomb.com) and services.
2. Who We Are
Company Name: Comb
Address: 10685b Hazelhurst Drive, Houston, TX, 77043
Email: [email protected]
Phone: +44 7585 509647
3. Information We Collect
3.1 Information You Provide
- Account information (name, email address, company details)
- Billing information
- Communication preferences
- Customer support communications
- Search queries and filter preferences
3.2 Information Automatically Collected
- IP address
- Browser type and version
- Operating system
- Device information
- Usage data (pages visited, features used)
- Cookies and similar tracking technologies
4. How We Use Your Information
4.1 Legal Basis for Processing
We process your personal data based on:
- Contract Performance: To provide our services and process payments
- Legitimate Interests: To improve our platform, prevent fraud, and conduct business analytics
- Legal Compliance: To comply with applicable laws and regulations
- Consent: For marketing communications (where required)
4.2 Purposes of Processing
- To provide and maintain our business intelligence services
- To process your payments and manage subscriptions
- To communicate with you about our services
- To provide customer support
- To improve our platform and develop new features
- To comply with legal obligations
- To detect and prevent fraud, abuse, and security incidents
- To conduct business analytics and research
5. Data Sharing and Disclosure
5.1 Third-Party Service Providers
We share your information with trusted third parties who assist us in operating our platform:
- Payment Processing: Stripe (for secure payment processing)
- Database Services: Supabase (for data storage and authentication)
- Analytics: PostHog, Google Analytics (for usage analytics)
- Customer Support: Crisp (for live chat support)
- Email Services: EmailJS (for transactional emails)
5.2 Legal Disclosures
We may disclose your information when required by law or to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Investigate fraud or security incidents
- Enforce our Terms of Service
6. Business Intelligence Data
6.1 Data We Provide
Our platform provides business intelligence and contact information sourced from publicly available sources, third-party data providers, and other legitimate business sources. This information is aggregated and organized to assist with legitimate business development activities.
6.2 User Responsibilities
Users are solely responsible for how they use any contact information obtained through our platform. Users must comply with all applicable data protection laws, including GDPR, CAN-SPAM Act, and other relevant regulations when conducting outreach.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication requirements
- Regular backups and disaster recovery procedures
- Staff training on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
8. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records for legitimate purposes
Account information is typically retained for the duration of your subscription plus 7 years for tax and legal compliance purposes. Usage data and analytics may be retained for up to 3 years.
9. International Data Transfers
Your personal data may be processed in countries outside the European Economic Area (EEA), including the United States. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions where applicable
- Certification schemes and codes of conduct
10. Your Rights
Under applicable data protection laws, you have the following rights:
10.1 GDPR Rights (EU Residents)
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we process your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for consent-based processing
10.2 Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days (or as required by applicable law).
11. Cookies and Tracking
We use cookies and similar tracking technologies to provide and improve our services:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how you use our platform
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings, though this may affect site functionality.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes via email or through our platform.
13. Contact Us
For any privacy-related questions or to exercise your rights:
For GDPR-related inquiries:
Data Protection Officer: [email protected]
US Regulatory Authority:
Federal Trade Commission (FTC)
Website: ftc.gov
Incorporated in Delaware, USA. For EU residents: You may also contact your local supervisory authority